Negligence and Poor customer service

Poor Negligent service from Barons Woodmead.

I sent my vehicle in for a service and it came back worse. They were negligent in the fact that they did not inform me that my alternator was giving problems. The advisor forgot to mention it to me at all.

The manager of the dealership tells me its my negligence as I haven't serviced the vehicle. What a nerve, at 30 000lm's, how many times do I need to service my vehicle.

This is worst all round service received ever.