INCONVENIENCED

I had my car serviced on the 22/07/2015, and all was good with servicing , however I noticed , a knock on my driver's side door , I reported it and they having it repaired. And with me telling them that I use my car for work , I would need a courtesy vehicle. I was asked to bring the car in on 11/08/2015, and a courtesy vehicle was not available for me. I was told the car would be ready same day, whuch it was not, I was now inconvenienced with finding a way a home, to work , and clients. I was told yesterday car should be ready by 13:00 today, I received a call earlier today to say , the car needs polishing and they'll call me when its ready. And hour later the call was returned, only to tell me that the car ain't ready, I am now highly irate as I am now facing a way of finding alternative arrangements yo get home and to work again. I think this is unacceptable as I did not ask to be incovenienced like this. And its surely not my problem as a customer to run after a supplier in order to keep me happy. Considering that I've been very docile in this situation and hoping Barons Tokai can live up to pleasing the customer. Yet I'm not pleased. I'm stranded and without my car!!!!!