********** Customer Service

This would be my 4th avenue to complain, our car was booked in for repairs on the 30th March 2015, during this period the following occurred. We only received a quote after 2 weeks, no one ever contacted us back when we do enquire, our car keys was lost 4 times, twice in 1 day. Being victamised based on our appearance, being told we don't have money to pay for our repairs that is why we had to wait so long?(fyi - we own a company and 3 vehicles from other brands which we never got any problems from) The wrong part was installed in the car thus making us wait longer.I sent e-mails to Volkswagens customer service, no one ever came back to me.Eventually we had to phone and find out when we can collect, 5 weeks later for a job we were told would take 2-3 days max. the car was ready at 1pm, we collected at 4pm and got a dirty car back...5 weeks later and we still got attitude from the service advisor.