Going that extra mile...

<p>I booked my car in at Barons Culemborg in October 2016 to check out a warning light "emmissions control valve." Their diagnostics picked up no fault.</p> <p> </p> <p>I then had my 105000km service done in February 2017, at which point the eventually picked up the error, and quoted me R10000.00 to fix. Now I have no issue with that. However, my Motorite main*****enance plan expired on 1 November 2016, leaving me with no options to pay for the repairs :-(</p> <p> </p> <p>On my behalf, Neville, Faddli and Shaheed from Barons followed up with VWSA and Motorite for assistance, but they were not willing to do so. Barons then took their own initiative and offered to replace the part for me, free of charge. </p> <p> </p> <p>I am really happy with the service from Barons, their understanding of my situation and their willingness to go the extra mile. I genuinely feel like I am a valued customer for sure.</p> <p> </p> <p>Keep it up guys!!!</p>