Excellent Customer Experience

Booked my wife's Polo TSi for a noise when idling. Initial cause thought to be due to timing belt. Car was booked in and a courtesy car was made available. Received call from workshop to confirm the noise before any work could commence. My wife and I went with Mechanics Adrian and Gert for a ride to identify the noise. Turned out that the sound is normal for the TSi as a comparison was made with another TSi on a side-by-side basis. The excellent customer interaction from the Workshop Manager (Mr Rodney Betch) to the bookings Consultant (Michael), combined with the patience of the 2 Mechanics was really a super experience. The hand-on approach of the Workshop Manager combined with terrific people skills is a winning combination for Barons Volkswagen. Re-assuring to see a working Manager in action. Great work, guys! Thanks very much and all the best to a highly motivated Team that dares to understand what the word \service"should mean!"""