Car taken for service scratched

I took my car for first time service. When I went to collect I founded out that it was scratched. Before I took it I showed the sales person. They took pics and promised to come back to me. Again when I took it for service I reminded them about the issue. They then said they were waiting for a quotation to fix it. That happened in 2015. I went physical to remind them but given excuses that the principal dealer is on leave, the service manager has been fired and all sorts of funny stories till I got to leave the province. I went to tell them that it was then more than two yrs and my care was not fixed, I was forced to throw tantrums in front of their customers because no one wanted to help me meanwhile they had a quotation that they were waiting for two yrs. To cut matters short the principal dealer told me that I brought my car at my own risk meaning even if the car can be bumped in their hands customers brought them at their own risk. I left Barons Bellville with a sore heart.