Broken car and pathetic service!

Disgusting service received. Bought a pre-owned vehicle on 31 December 2022, only received vehicle on the 15 January 2023. Drove the car for exactly for 2 months and and there was completely no oil in the car 12 March. I got no pre-warning on dash that car is low on oil. Heard a noise on the engine which was unsual. I check dip stick and it was completely dry. i informed barons about incident and according to them that is usual consumption. I topped up the oil on the 12 March. On the 05 April i heard noise from engine again and checked oil and the exact same thing happened no oil in the car. I informed barons about problem again and this is surely unusual for a car to use so much oil. On the 5 April i refused to drive the car cause what if something else breaks. The guy at Barons promised for the car to be picked up at my house. 14 April car was still not collected at my place. Manager at Barons advised of doing a oil consumption test and it used about 300-400ml of oil on a 1000kms. According to them its normal but to me its not cause my brother has the exact same car and his doesnt use so much oil only top it up with a pine everytime it needs a service. when they did the oil consumption test in mid April, i infomed them about noise on engine and manager advised she would call me back with regards to it cause they had to liase with the salesman. To date no call from manager with regards to that. This morning , i heard noise on engine and had to check oil and it was very low. I contacted Barons this morning 07:43 and wanted to speak to manager. Manager was in meeting and they arranged for Manager to call me back. 8 hours has passed and still no call back received from manager. Utterly disgusted and frustrated with the service received from Barons waterfront!

23 May I dropped the car there at barons vw and they confirmed that the turbo has packed up and clutch needs to be replaced after 3 months of back and forth.

The manager at the branch Aneez Abdullah called me yesterday having such an attitude stating that I can take this further but nothing would happen. What type of leadership skills does he have!!!

I would definitely not recommend anyone making use of barons vw waterfront due to disgusting services.