Barons Woodmead - Aftersales Attitude & Disgraceful Conduct with Customers

Barons Woodmead - let me formally thank you for *********** one of your most loyal VW customers for the past 3 years (2 ********** ) BUT now enough is enough, you refuse to accept or acknowledge my claims and insist I just keep forking out money to repair my current VW GTi because you are to lazy to investigate my statement that the coolant system, has, is and always will be faulty on my car.

So lets see what the public have to say about your total lack and disregard for your customers, specificaly a customer who has only ever owned Volkswagen's both here and abroad....NEVER have I bought, borrowed or driven anything but a VW. However, I have a feeling, based on your current aftersales service and attitude, that this is about to change. How sad...

In short, you are now wanting to replace the 3rd Water Pump and Thermostat, we've already replaced various coolant pipes, radiators and multiple high voltage regulators all at both your and my expense. But its your attitude towards me about the coolant system being an issue from day 1 that is my biggest concern, as we are now at a point where surely logic prevails and you acknowledge the coolant system being an issue and you either investigate (maybe you have and realise the cost would be too much - so its cheaper to replace parts then rebuild an engine....guess I will never know) the issue properly or perhaps its an ego and pride thing, having had a customer tell you how to do your job?

The bottom line though is you need to get my vehicle back to me this week and I refuse to spend another penny on the coolant system, even if you supply the parts....why should I have to keep paying R5k for labour and consumable every time this occrus, because if this was dealt with properly when I raised the issue I wouldnt have to and you wouldnt be sponsoring parts either.

Here's the cherry on top though, Tony or Toni, the Service Manager doesnt even have the decency to call me directly, perhaps its because I put you in your place after collecting the car last year December the day before going on holiday, only to have the coolant light and system warning light come on before I even hit Heidelberg but it was your attitude when I called you and your ignorance to comprehend anything logical that stunned me during our conversation.

When I get my car back I will be selling it, I will never set foot in a VW service area again, thanks to Tony/Toni and you better believe I wont be upgrading/downgrading or even buying a 2nd hand VW going forward....our time has come, thanks to this pathetic, disgraceful and downright unprofessional aftersales service and I would stongely urge anyone considering a new car or service from Barons Woodmead to rethink their stance, because you will not recover from this huge mistake.

Volkswagen aka VW SA - take note of this message, my name and what the issue at hand is, this is not the last you hear about this problem....mark my words.