BARONS VW WORST CUSTOMER SERVICE EVER!!

BARONS VW WORST CUSTOMER SERVICE EVER!!

I bought a demo model Polo GTI from Thulani Hutamo from Barons Woodmead. The new car sales manager at the time Brandon Govender had damaged the left side panel which I was told would be replaced. They replaced the plastic strip that was damaged but did not fix the actual panel of the car. Now the side panels are sliding down and they refuse to fix their short cuts. They are saying that it is for my cost even though Barons took a cheap short cut to sell a damaged demo polo GTI.

I have been complaining about an error message that comes up regarding my DSG gearbox for over a year and once again Barons Woodmead is full of excuses. My car is still under warranty. They are again trying shortcuts to fix a problem for a short period of time. They said it’s a software problem. They upgraded the software but the error message still comes up. I again booked my car in at Barons Woodmead because my seat warmer is not working and because the error message is coming up more often. They have now realized that is not the software and that there is in fact a problem with the DSG but will only replace the gear lever shaft and not the actual DSG gearbox. After 4 days of my car being at the dealership the service adviser Bongani Ntombela called me to let me know that the gear lever shaft will only be available in a few days but they had fixed a short in the driver’s seat warmer. When I collected my car and left the dealership I wasn’t even 500m away and the seat warmer was not even working after Bongani had assured me that he himself had tested the seat warmer and it was working. He advised to come back to the dealership. On my way back he called to say he had given me the incorrect information and the seat warmer was in fact not fixed…. Lies upon lies upon lies.

Barons is quick to take money and do sales but will not take responsibility for poor service and unacceptable cheap shortcut quick fixes. These short cuts and terrible service from Barons is disgraceful! I will never buy another car from VW again!! Their after sales service is shocking! Every week I get emails saying “Our Service Department is here to assist.” Empty promises and with terrible customer service!!!