1 reviews | Active since Feb 2011
BARONS VW BLUFF TURNING CUSTOMERS AWAY
<p>Good Day, I write this complaint with a heavy heart. I sent the following e-mail to Barons VW</p> <p>From: Phelelani Shezi<br />Sent: 20 September 2016 09:58 AM<br />To: ********** />Subject: FW: Barons Durban Contact Us Form</p> <p> </p> <p>Good Day</p> <p> </p> <p>I own a 2005 VW Golf 1 and the problem is that the control box blew while I was driving. So an auto electrician told me to buy a new control box. So I went to Goldwagen (Old Fort Road) and they sold it to me for R1500, so when the auto electrician installed the new control box, the car didnt want to start, so he said I need to encode the car keys for the new control box. So I called the locksmith in Jacobs and they told me that I need to take the box and keys to VW for programming. So I called Hoopers Volkswagen and they said I must tow the car to them. So they gave me an appoitment to bring the car in on Friday morning (23.09.2016). So a friend of mine suggested that I rather tow the car to you guys as it is much more closer to me as I am in Montclair. So is it possible to transfer my appointment to you guys instead?</p> <p> </p> <p> </p> <p>From: Shane Naidu ********** />Sent: 20 September 2016 08:36 AM<br />To: Phelelani Shezi<br />Subject: Automatic reply: Barons Durban Contact Us Form</p> <p> </p> <p> </p> <p>i am currently out of office</p> <p>please contact ramesh cassie on ********** 647</p> <p> </p> <p>Then I received this response;</p> <p> </p> <p> </p> <p>From: Rolena Christopher ********** />Sent: 20 September 2016 11:01 AM<br />To: Phelelani Shezi<br />Subject: Barons VW</p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>Trust you are well.</p> <p>Can you please forward me the chassis number.</p> <p>The vehicle needs to have full VW service history in order for it to be booked at our dealer.</p> <p>Looking forward to hearing from you.</p> <p> </p> <p>Regards</p> <p> </p> <p>Rolena Christopher|Customer Relations/Service Bookings| Barons Volkswagen Durban | www.baronsvw.co.za</p> <p>Switchboard +27 31 ********** | Direct +27 31 ********** |</p> <p> </p> <p>From: Rolena Christopher ********** />Sent: 20 September 2016 11:34 AM<br />To: Phelelani Shezi<br />Subject: RE: Barons VW</p> <p> </p> <p> </p> <p>The vehicle has to have full VW service history.</p> <p> </p> <p>Rolena Christopher|Customer Relations/Service Bookings| Barons Volkswagen Durban | www.baronsvw.co.za</p> <p>Switchboard +27 31 ********** | Direct +27 31 ********** |</p> <p>Barons. The Volkswagen People.</p> <p>Barons, a proud member of Barloworld Motor Retail, a level 3 BBBEE Contributor | FSP License Number 11338</p> <p>P Do you REALLY need to print this!?</p> <p> </p> <p> </p> <p>From: Phelelani Shezi ********** />Sent: 20 September 2016 11:05 AM<br />To: Rolena Christopher<br />Subject: RE: Barons VW</p> <p> </p> <p>This message originated from outside your organization</p> <p><br />Good Day Rolena</p> <p> </p> <p>I can try and provide you chassis number tomorrow, but the service history book is outdated. So does this mean I won’t be able to receive help from you guys?</p> <p> </p> <p>----------------------------------------------------------------------------------------</p> <p> </p> <p>It's not like they will be fixing my car for free, I would be paying my hard earned money for their services, but still they reject me.</p>