Barons cape town poor service and rude receptionist

I Serviced my car in January which took about 3 to4 hours of waiting and to my surprise the service book was not even recorded and now I can't even submit a claim becausemy service book is not up to date and the receptionisthas the nerve to be rude and drop my call . This was the branch in cape Town. I called the branch today and the receptionist was very rude telling me that no one can assist me today. This was their negligence job she is treating me like the stupid person dropping the phone on me when I tried to explain that I won't be in cape Town on Monday and apparently they are rated the best branch 🤨 i wonder how they that rating if their receptionist doesn't even know how to do her job. Was it my fault that they did not record the service on my service book that was inside my car the whole 3 hours I waited ? I am so furious 😠 and I never received this kind of service at the Paarl branch and yet cape town is rated the best. Bite me!!!