Barons bruma terrible treatment to customer

I had taken my car in for service in mid march ...appon arriving ouside the service center i was asked to sign my car in as i was standing infront of my car i took a step back and felt a piecing pain in my foot to my surprise the tyre spike hnd pierced my shoe and pierced my foot...not realizing how serious i was hurt they took my to be dropped of at work ...when i reached my work i removed my shoe and saw how bad my foot was, my shoe was drenched in blood ...i went to the dealership and informed them of what had happend and that im going to the dr for medical attention and they said i must please inform them of it ...i went to the dr and then taken my dr's letter to them to show them the severity of my foot i was booked off work for a week and could not put pressure on my foot, i had given them my dr's letter ...i asked them for no payment to my medical as i have been a long time client of theres and had treated me well when i purchased cars from them and service all my cars with them ...they said as there "loyal customer" they will replace my shoe so the week i was back at work i went and bought my shoe with my own money and asked them if they will pay for it they asked for my banking details of which i emailed it to them ...since then i had to contact them constalty for payment ,i made so many calls that they would say they not avalible i had to get my wife to phone them from her phone cause i feared they knew my cell number and would not answer ...my wife would call them and speak to them ...then they said they are rejecting my claim and then i asked why they said no! it is not the same shoe ...i had worn an adidas shoe at the time of the incedent and when i replaced it i got a diffrent shoe and they claimed that i paid to much for a shoe which had a valid receipt from a shoe shop ...so we must pay huge amounts to service our cars with them but they wont pay out for a "loyal clients" shoe ... it was an incedent that they are coverd for and i chose not to go the legal route so as to keep out our relationship with the dealership ,i had taken up the issue with vw sa who advised me that it is a private dealership and was an incedent on there premises....i have requested the video footage of the incedent of which they said they will give me as well as the numerous calls that i tried to make to them ...they show there awards on there premises but treat "loyal custmers" this way ...its been over 2 month's and still they do not care to rectify the situation and my lawyers are waiting for the footage now so i can go the legal route against them which is something i was hoping to avoid ...worst service ever from barons i will not be dealing with them ever agine ...