Barons

I'm writing to complaint about the inadequate and unsatisfactory service I recieved from Barons at pietermaritzburg. On the 1st of June 2021 my car towed Polo TSI 2017 model and taken to Barons premises , where it was expected to be fixed .My insurance company alongside with Barons have been in communication in regards to which car part needed to be fixed and all necessary details were discussed, However after numerous calls and pleas with Barons the insurance company is still awaiting clarification on certain issues that were raised during the initial encounter emails attached. Currently myself not the insurance company can get hold of the manager and the Barons attendee, whose name I will not disclose ,it has been more than a month since my car was taken in , but I'm not being notified any progress concerning the car . My work requires me to travel and I therefore have been finding it extremely difficult to navigate through the day. I have now come to my wits'end and would appreciate any assistance in regard to this matter.