Bad telephone manners and bad servive

<p>One lady from Service Department she is rude she does not have good telephone manners, the way she spoke to me when i asked about the quate. she made me feel so small and stupid.</p> <p> </p> <p>I brought in my car 2012 POLO for a 60 000 km service but i ended up paying +-R20 000 two months back and this month it broke again and i was quated R11 162. One would have though that since i have just paid so much within a short period, there will be grace period or something but the lady that i was allocated too did not even try to help and explain to me instead she shouted "Mam do you want us to continue with your car or leave it" i then hired a towing guy to tow my car home. </p> <p> </p> <p>I will never go there again.</p>