BAD SERVICE/MY CAR PARTS

Am very angry with Barons N1 CIty.Firstly I bought my car 2015 Polo TSI@ Barons. I tow my car to Barons. N1 City 3weeks ago then before they could touch my car they phone my husband and ask him if they can open the Gearbox to see what is the problem and will have to pay R5800 my husband said ok they can open, then they said the Service Plan that we have doesnt cover for the Clutch fine then we told them we have Maintenance Plan with Avis cant they send the claim to them, then they sent the claim then it came back that they dont cover for the Clutch fine.

Then Barons they said if they will have to do the Clutch will cost us R13600 then we told them we can not afford that we will have to tow the car then they told us we still have to pay the money when they open the Gearbox they said if they will have to put it back then I will have to pay the full amount if not hafl fine we sad they must not put it back then we endup paying R2000. They also gave us Catercy car will have to bring it back as the job was not done.

My husband on the 28 May 2018 went to Barons to tow the car mind you the Gearbox supposed to be in the car in, then my husband as he was about to leave Barons something tells him he must check if the Gearbox is in the car when he check there was no Gearbox he went back and told the lady that was dealing with the car Shavonne, then shavonne ask the Machenic where is the Gearbox the Machanic went to check it and he dint even bring it he sent someone else without no appologies, my husband ask is now everything in here they said yes

What if my husband didnt check if the Gearbox was in the Car and leave the premises obviously they were going to say it was in the Car

Their service it was bad was it because we couldnt afford to do the job or afford thats why they didnt care about us

why there was no one to assist my husband when he was there to tow the car and my understand there was supposed to be a person who will say Mr these are the PARTS THAT WE TOOK OUT FROM YOUR CAR and make sure if all the parts are there but no one did that my husband had find himself that the Gearbox was not in thr car and luckly he check before he left the premises otherwise they were going to say it was in the car

Fine we tow the car to our Mechenic then the Mechenic as he was busy he find out there was no PRESSURE BOLTS and then I phone Serves Manager Roybon and I first explaind that when my husband went to fetch the Car there was no GEARBOX HE SAID ITS STRANGE BECAUSE THEY NOMARLY PUT IN THE CAR I SAID HE CAN ASK SHAVONNE they lady that my husband ask that ther e's no Gearbox in the Car The the Manager said he is going to look for the pressure bolts then after he looked he phone my husband and say they can not fined it my husband supposed to to buy the New pressure bolts my husband said we dont have money to buy the newe ones there was nothing wrong with the old one then because they couldnt find it then he endup saying he will give us the new one and where is our old one I promise you something is happening in their workshop why cant they wait for the insurance to pay and then they can take the part even though they not suppossed to take the parts they supposed to give it back to the client.

Now last week friday 01 June 2018 the Machenic said there's no LOCK NUT in that Car and ever since we bought that car we nerver change the tyres, I phone Shavonne from Barons to say now there's no LOCK NUT in that car she said she will phone back till today she didnt phone me back and if we have to change the tyre how must we do that and people can steel the weels,

If that day we tow the car the was a person checking if everything was there today we should have not been asking there's a part missing and aslo with all this DRAM WHO EVEN KNOW IF THE GEARBOX THAT WE HAVE IS OUR GEARBOX.

Barons N1 City something is happening in that workshop

My car now its like second hand parts are missing I want my LOCK NUT, and now they open my eyes when I go for service I will ask them to give me what ever they took out from my car as I never ask for that.

Am very very very angry about their service. Will never recomend my friends and family to go Barons N1 City am very dissapoint with them I trusted them now they open my eyes

Kind Regards

Angry Client

Ms Gcaza Tel **********