BAD SERVICE

In November my car was due for 105 000 service. I stay in Roodepoort & usually serviced my car there with excellent service. In August i started work in Bruma and thought VW as a whole have outstanding service, decided to take my car to the nearest VW service centre which is around the corner from me. I made the booking in advance and was advised to bring my car in my 7.15. The Friday I was there at 7.00am as we were leaving for a weekend to Nelspruit. My car was 2nd in the queue and I advised them that my car needed to be ready by 13.30pm. At 13.30 I only received a call telling me my brake disks need to be replaced. I was furious cause at no point did they keep me up to speed regarding issues with my car as what the Roodepoort branch use to do. At that point I went to check up and found my car was not even ready or washed and it was 2.00pm. They gave me my one line invoice for the service and a quote for brakes. At no point did they even discuss the check points, how far my brakes are, what needs replacement, etc. Surely it should be standard. I received a call from the Customer service to rate service, but to date had no call back. I cant even say if my car was in fact serviced