bad service

<p>On the 26th May 2016 I took my car for a major service 60000km in Bruma under McCarthy maintenance plan.At this point the was already showing the signal for service In the dashboard and was also smoking and high oil and fuel consumption. On my call booking the car in I told the receptionist(Nthabiseng) of these major problems . Around 8am in the morning I dropped the car off at the dealership to be serviced.</p> <p>I called around 4:30pm to confirm my arrival to pick up the car before 5pm as they close that time. I spoke to a lady named Regna Harasawak (not sure if it's the correct spelling) and she told me that the brakes on the car have not been sorted . Now my argument on this was that the car was used for my convenience to and back from work with no other option available to me. She promised to call me back which she never did. At that moment I have already organised an Uber taxi to take me back to the dealership to fetch the car at my expense. </p> <p>I arrived at the Barons Bruma around 5pm and was made to wait for 30minutes more as Regna Harasawak told me someone was attending to the brakes problem. </p> <p>After that long wait a gentleman assigned to fix the problem tried explaining what he did to the car. Finally I got the car back.</p> <p>On that Friday morning the 27th May 2016 I drove the to work as usual but I noticed was that it was losing idling when coming to a stop in between the robots and was still smoking. During the course of the day I had an opportunity and called Barons Bruma to explain the problem that I still have with the car and Regna Harasawak suggested I come with it on Sa****ay 28th May.</p> <p>On Sa****ay around 8:30am I was at the dealership and a mechanic was assigned at 09:15 to check on the problem, I waited until past 11am. </p> <p>I took the car and again noticed the idling was not sorted then I went back to tell her and another mechanic was assigned to deal with the problem. Now this took half of my day and I couldn't do any of errands I was supposed to do that day.</p> <p>Later on the day whilst driving around I noticed the reverse gear was giving me problems which I thought was going to be alright. </p> <p>On Monday the 30th I called Barons Bruma and the lady named Nthabiseng at the reception answered the phone and said she will tell Regna Harasawak to call me back. </p> <p>Tuesday 31st June I drive the car to work and whilst parking I noticed that the gear cannot engage to reverse, now at this moment I was ready to take this to the management in which I got hold of their principle dealers contacts and when I reached the voice mail I left a message complaining about this service. </p> <p>Now its on Wednesday and I'm sitting with car that is pretty much useless to drive because of Barons Bruma service. And to top it all no one has bothered to call me regardless of my efforts to get them to sort out this mess.</p>