Bad customer service

Dear Peter <br> <br> i would like to state my dissatisfaction with the above mentioned supplier, on the 09 January i took my car for a service that i booked way in advance . when i got there i was told that the car car is booked for 13 January and i refuse to go because i was sure i even got an sms confirming my booking ,then the person went inside to get the job card no apology of me waiting and telling me that the car was not booked. <br> <br> The second incident was Tuesday i took the car to replace the ignition and boot.at 15:00 i received a call telling me that the car will not be finished i will get it Wednesday and i asked them why was not i told in advance so that i can organise a lift from and to work the following day. eventual Wednesday at 12:00 they call me to fetch the car when i get there the steering wheel was not put properly and i asked them to fix, on my way i realize the steering wheel was not properly returned and the indicators not working. and i have paid R5156. For the work needed to be done.<br> <br> I'm a widow and i dnt know much about cars, i dnt know if the car is properly fixed. shud anything happened to me my family will blame to VW for the negligence.