At Barons the customer is wrong until proven .....

My car was towed to the branch early this morning after a roadside breakdown with a gearbox error - it was delivered at 09h34. I was told that they would contact me by VW Connect who arranged the tow in - after not hearing anything at 13h00 I contacted the branch to enquire about the status of my car. Service advisor Cheryl [Email Removed] very aggressively told me the car was only delivered 30 minutes ago and after I said that I have proof of delivery at 09h34 told me to contact the manager on call as the branch has no Dealer Principal. I contacted Pieter Erasmus - he didn't take the call and when I whatsapped him my story responded that he was on leave and was sure that they will look at the car. Cheryl told me they would not assess before Wed pm soonest - no guarantee. As a sales person and with Xmas 3 days away this is shocking. I have 15 people for Xmas lunch and am leaving for CT on Sunday and my car of 21 months and 47201 Kim's is unreliable. The DSG gearbox has needed software upgrades before at my expense in time and now has simply become unreliable as is the customer service at VW Barons.