Poor Service

I sent an email on 28 July 20, a second email on 04 August 20 to Cherylynn Fester at Barons Tokai requesting documentation. I called earlier to speak to her but she was busy. I left a message for her to email me the docs. She called back insisting she never received the emails, which I find hard to believe as I read the email address out to her and she confirms it's correct. I also responded on the same email address she sent me documents when I initially purchased the vehicle. I find this kind of poor service most unacceptable.