HIGHLY DISSATISFIED WITH BLATANT FABRICATIONS AND LACK OF RESPONSIBILITY FROM BARONS TOKAI

I purchased this brand new vehicle, a VW Amarok 3lt Hi-Line, from Barons Tokai (salesman: Marius van Niekerk) on 28 June 2019 and part of the extras added and fitted by the Barons Fitment Centre was a set of sidebars. These sidebars had been installed by the Barons Fitment Centre negligently as they were touching the body of the car along the length of the bars and at the sharp ends where no end caps were fitted. This was only found out when I took the vehicle to the nearest VW dealership to where I live in Mossel Bay on the 7th November 2019 due to a continuous knocking and grinding noise. They eventually discovered that it was actually these sidebars that were causing this noise as they were knocking and rubbing against the body of the vehicle. Due to this continuous rubbing and knocking it has damaged the paintwork and rubberising along the length of these bars and the sharp ends of the bars have cut into the body work quite deeply and thereby exposing the body to rust from the elements. I have sent numerous emails and made numerous phone calls to the dealership speaking to both the salesman Marius van Niekerk and his manager Gaz Enous, but absolutely nothing has come of it except a ridiculous email from their fitment centre manager Charlton Fredericks stating an blatant fabrication therein, that the only reason for the bars touching the bodywork is that I have bent them doing off-road travelling, which I refute and is absolutely not true as the bars are as straight and undented as the day I took delivery of the vehicle. Also VW Mossel Bay took a video (which Barons Tokai have seen) of the work they did when correcting the negligently incorrect fitment, which shows that these sidebars are undamaged, and further to this, as per the request of Gaz Enous I have confirmed to them that they can come and inspect the vehicle to see for themselves the condition of the bars and the damaged caused to the vehicle, which to date they have not done. You would think that a company such as Barons would take out liability insurance to cover their staff’s negligence rather than stating untruths and trying to rather blame their customers to avoid taking responsibility which does not say much for their management and company principles.