Poor Customer service

I come to Barons Kuruman because it is the closest VW to me. Every time I leave here disappointed. I have had issues in the past, but today I am just over it.

I woke up this morning 05:00, arrived 06:25 at Baron Kuruman. I was 3rd in the queue. They started at 07:00 to check us in. 12:00 when I went to get feedback, The wind was knocked out of my sails when I was told my vehicle is still in the queue to go into the workshop.

I see people that queued after me, some already left and other are busy to pay. I addressed this with the manager. It is 13:15 I am still waiting. Employees that mess up must be held accountable. Otherwise you will manage a business in the ground.

I am not happy. The staff is very unfriendly in general. My service agent dont know how to be friendly with the clients. What is the ise of the numbering system if you dont follow it?

If ever you are in a position to take your vehicle to another VW, do it. I do not recommend Barons Kuruman.