Dreadful Experience

My experience of the new Barron at Leaping Frog ended in a highly distasteful manner. After ordering takeaways (only two meals)the Barman forgot to pack the one meal. I returned home to feed the family to realise what had happened. I drove all the way back to the Barron with the slip only to have the barman walk to the kitchen, hand me the forgotten cold meal and say “sorry”. I did not accept the meaningless apology and demanded compensation. The assistant manager was clueless as to what do so I had to get the attention of the manager to explain what had happened again. After more apologies, drinks and voucher offers which I refused, the manager wanted to give me a fraction of the cash back for the forgotten cold meal. I again refused and demanded they make a plan to at least compensate me for the meal as it’s impossible for a whole establishment not to have the cash value available for one meal. After further scurrying they eventually provided me with the reimbur*****t 15minutes later. What a waste of time, energy and resource due to incompetence and more importantly the inability of the management to effectively resolve the situation without trying to short change their customers. The Barron will have to take a close look at their management because if this is how it starts only days after opening it won’t be long before they close their doors…..Be rest assured this post will go viral on every public / social platform available.