Statement with no letterhead

I called the head office to request my statement and it was sent me as a "copy and paste" on a plain document with no reference. I called to request the statement on a company letterhead with my policy number as reference and Phindile Malobola responded by saying "Unfortunately our statement does not have a letter head". To my understanding, logically a legitimate and registered company/service provider should have a letterhead, now what is wrong with Baroka funerals...that I don't know. 2. I've requested to add 2 kids and my nephew on my existing policy which I paid R250 and I was told by Kedibone Hlogwane that my premium will change to +/-R500 because the the company has changed the underwriter to Kingprice from Old mutual, and I asked why I wasn't notified...she claimed that the sms's sent to July have "bounced" on their side and unfortunately I couldn't add my dependents due to affordability. 3. On the 23rd December, I received an sms " to avoid 30% increase Baroka offers a free burial service of R15K in 2023. Insured value changes. Premium & Service benefit remain the same."

With all of this offsides, I am disappointed.