Horrible service

I had a very unpleasant and frustrating experience with this funeral parlor. For months, I repeatedly requested assistance with setting up a debit order process, but nothing was ever done despite several calls, WhatsApps, and follow-ups from my side every single month.

I constantly tried to find out how much my policies were owing so I could settle the outstanding amounts, but no proper assistance or clear communication was given. Then suddenly, I received an SMS stating that my policy had lapsed. After years of paying since around 2022/2023, I was then told that if I want to reinstate the policy, I would forfeit all the money I’ve already paid and start from scratch.

This is extremely unfair and heartbreaking, especially considering how sensitive funeral policies are. What happens if something tragic occurs tomorrow? After all the years of loyalty and payments, where exactly does a customer find help when no one is willing to provide a proper solution?

Instead of helping loyal clients, there seems to be no accountability, no compassion, and no willingness to resolve the matter fairly — whether through compensation for what was paid or reducing the waiting period upon reinstatement.

This has honestly been one of the worst and most exhausting customer service experiences I’ve ever dealt with. People should take their money elsewhere!!!!