Bad experience from Baroka Funerals Soshanguve

My sister and brother inlaw had an MVA on the 24/11/2024. They had a funeral cover with Baroka Funerals Soshanguve. The lady who assisted us was nice,but the problem is when we were about to leave we were called back and they said my sister doesn't fit in the coffin we must pay 16k extra and 5k for them to make us identical coffins. To my surprise how can someone who is a size 38 not fit in a standard coffin. I ended up paying the 21k they .On the day of the funeral brought different coffins. I called them and didn't get a concrete answer. Very much dissapointed.