Worst after sales service ever from Jd group

<p>Just over 7 weeks ago i purchased a laptop bundle along with a obi smartphone from the jd group's price & pride in benoni cbd. The phone's sim slot was faulty and not reading the sim card. I returned the phone to the store 6 weeks ago. It took a week and a half to get the phone from the store to sahara computers for assessment. They could not repair and passed a credit a week later. Two more weeks have passed and i have not received my replacement phone or refund. Constantly getting excuses from them, either their systems are down and cant process, or waiting for a way bill number from someone else at jg head office. How difficult is it for a company as big as JG GROUP to replace and phone or pass a credit????????? I constantly have to follow up with them and spend hours calling to resolve this matter. Now ive been told i have to go in to the kempton park store and choose a similar phone as that phone is discontinued and if i find a phone i like it will take another week before i can collect!!!!! Its going onto 7 weeks now to resolve this matter. Customer service totally appalling and unacceptable. Even logging a complaint with JG group head office is totally a waste. Promises of calling back and nothing. Can someone who can resolve this matter kindly contact me asap as this situation is totally frustrating.</p>