Unhappy paying customer!!!

My mother opened an account for couches with you in January, if I'm correct. Within a few weeks the couches were damaged. We then contacted you guys to come and collect for repairs. You took the chairs on the 21st of February and until this day we are still waiting for them to be brought back to us! Until when must we wait?! The account is up to date so there should be no excuses. I even went to the branch to enquire and the response I received from your consultant Deon and his manager(Sadier) at the store was appalling. Please make it a point to get me my chairs back ASAP as I have had enough of the waiting. The whole point of buying trhe chairs was so we could relax peacefully, If that does not happen whats the point! Right now I'm using crates to seat on while you are busy getting your money every month. How is that fair?! You better contact me with a response promtly. I am sick and tired of waiting! Signed, Unhappy paying cutstomer!