Tv still not back

I posted last week about a tv that went for repairs and stil not back....well even now its not back this is the most disgusting service. I cancelled my Debit order because as long as they keep receiving money from me then they will not give me what I want you will see how quick they will call me to say my account is in arrears well it might as well ****** be because I'm not getting the service I want if I am not happy why should I still pay ...how long does it take to get a new tv from Samsung? Is it some kind of special breed? Is it being exported from a foreign country.I am really sick and tired of wasting money calling other departments for something that doesn't need rocket science to be fixed or approved.They don't even want me to cancel my account. I hate that I am being taken from Pillar to post.Where is customer service in all of this the money I have spent calling and emailing and whatsoever nearly amounts to the same amount they take from my debit order..when I spoke to Simon(Regional manager) at Price 'n Pride(Protea Gardens) last week he said he was gonna fix it and it sounded as if he was gone fix it ASAP but here I am again still waiting.I regret the day I opened