1 reviews | Active since Mar 2013

04 Aug 2016, 00:30

Refund

<p>I've lay by a bed room suit at barnetts furniture at kabokweni from February 2016 i've paid all the amount 12 may 2016 they said they don't have the bed room but they will ask other barnetts stores after a month they said they could find it,,,it's out of stock i'very ask for refund they said I must bring all the slips and a bank statement i'very done on the 15 of July 2016 the manager told me I will recieve my money maybe on the 18 or 19 of July 2016 I all so phone the barnetts customer number on the 21 of July 2016 they said the head office will contact me,,,,,I still they didn't phoned and still didn't get my refund to day 4 august 2016. .....please help</p>

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Replies (7)
Price ‘n Pride and Barnetts
Price ‘n Pride and Barnetts's reply04 Aug 2016, 07:49
Official

Good day Bongi


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 880.


Thanks and kind regards,

Customer Resolution Center

's update04 Aug 2016, 13:02
Reviewer Update

It's been days waiting now I have to wait again... the only thing I like to hear from you,,,,is my refund has been deposited to my account

Price ‘n Pride and Barnetts
Price ‘n Pride and Barnetts's reply04 Aug 2016, 14:27
Official

Good day

Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.

Thanks and kind regards,

Customer Resolution Center

's update08 Aug 2016, 10:25
Reviewer Update

Hi

You still investigating......i'm srill waiting for your reply

Price ‘n Pride and Barnetts
Price ‘n Pride and Barnetts's reply17 Aug 2016, 07:38
Official

Good day Bongi

We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 880.

Thanks and kind regards,

Customer Resolution Center

's update17 Aug 2016, 11:49
Reviewer Update

From the 4 of August 2016 until today 17 August 2016 you still investigating how long is ur investigation take

Price ‘n Pride and Barnetts
Price ‘n Pride and Barnetts's reply17 Aug 2016, 12:08
Official

Good day Bongi

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center