POOR CUSTOMER SERVICE AND DAMAGED GOODS

I bought a new lounge suite. It starting tearing in the corners. The shop fetched it for repairs and returned it with holes where nails were inserted, which is visible to the naked eye. I phoned them to pick it up in April 2015 to repair and they returned it in October 2015 in the same condition. Its now back with them again since November 2015 and my phone calls and visits to the branch is of no avail. I am phoning every day and never get a response from them. Me and my family have been sitting on tin cans for the last 8 months. Christmas is approaching and I will be getting visitors. This is an embarrassment and inconvencience to me.