No support on purchased laptop

My domestic worker Miss SC Ncube (contract attached) purchased a laptop and printer from your Alexandra branch (Manager - Sipho Dube)<br> <br> The laptop is not powering up. The laptop was returned to Barnetts Alexandra who will not accept it as there is no serial no on the laptop.<br> <br> 1. Firstly as per the contract that Barnettt supp**** has no Serial no on any of the paperwork which is *******.<br> 2. I have taken the laptop to your HP Repair Centre in Midrand who will not accept it without a serial no<br> 3. I have spoken to HP directly including overseas who have informed me by law the laptop has had to be registered by the distributor<br> <br> On the 30 December 2015, I called the branch and spoke to the manager of the branch Sipho Dube who has been extremely unhelpful.<br> <br> I emailed Barnetts customer care centre on the 31 December 2015 and received a email stating that my ID is [Customer Resolution Centre #178981] and a consultant will get back to me shortly.<br> <br> I have since emailed them twice on the 04 January 2016 and on the 08 January 2016 and still have received no reply.<br> <br> I called the customer care centre requesting for a consultant to contact me and I am still waiting.<br> <br>