I bought 4plates defy stove at barnetts furniture

On the 23/09/2015 I bought a 4plates defy stove at barnetts furniture on cash, and was told to go and fetch the stove at the warehouse and the sales lady gave me a contact no of a driver that they are working with that I must contact,we were given the stove and arrived home around 6pm when we opened the box the stove was bend both sides and the oven door was damage and we couldn't close it the following day I went to the shop to report and the manager a coloured lady by name of veronica said we damaged the stove so it's not their fault and I'm not going to get another stove or money from her,I hired a car again and took the stove back when I got there I ask for a manager and she said she is too busy and she not coming. I left the stove there, the following day i went there again and she come and ask why I left the stove there because if she likes she can throw that stove outside in the street and the is nothing I can do I won't get another stove or money from her so I must see what can I do and she walked away from me treating me like a piece of trash,I ve tried to call her many times but now she is avoiding me.I'm heart broken by the service I've got from barnetts she is very rude