NM
Nomvuyo M

1 reviews | Active since Jun 2023

24 Sept 2016, 18:19

HIGHLY IRRITATED

<p>I am at my wit end with this company already. A issue that has been going on for years now...I took out a TV and a table set and when i took these out i clearly advised the TV should be delivered in pe at my grands place. The agent told me that wouldnt be a problem. when the time came for delivery to happen,they brought the tv to my home and they were unable to deliver to the place intended. i sent the tv back and told them to cancel and that i dont want it anymore, they told me it was done and they will sort it out, they never did, At first they advised they didnt have it,then it was confirmed that it was sold to someone else *****ulantly and then finally i was told im not liable for the payment of it,a new contract was drawn up with only the table but everytime i tried to make payment it picked up the account with the tv.... finally last year Victoria sorted it out and i made payment to close the account of the table,i paid everything i owed and she told me my name will be cleared at the credit beaurus,to my suprise that hasnt been done yet. im still listed,still unable to open accounts. i want my name to be cleared and also the tv licence account to be closed that was opened up in my name as i dont have a tv in my name.</p> <p>im very disappointed that i have to resort to this measure to have this issue sorted out. I need my name cleared as i owe you nothing and the account that was listed is a account that was cancelled and for a television your store sold to someone else instead of cancelling it,while it was still under my name and when i clearely asked for it to be cancelled and a new contract was drawn up for me that clearely states that it has been cancelled... ive paid you in full now and owe you nothing....[please clear my name and cancel that tv licence that i must pay but never had a tv</p>

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Replies (1)
Price ‘n Pride and Barnetts
Price ‘n Pride and Barnetts's reply26 Sept 2016, 09:21
Official

Good day Pumelela


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center