Customer Service and email response times suck

Hi I would like to advise that I would just like to raise my concern I have been paying an arrears account every month, and I have to wait more than 20 minutes in your store to make a payment every time, Bear in mind no queue, no people before me staff just standing around. This is at Eerste River branch every month and I think it's ridiculous. Now I can see why people just walk on and not want to pay the account because your staff just have a never minded attitude<br> Customer representative advised me she is busy with a sale and just sit down waiting for the customer to take out paper work. Your company can harasses me at work every 26 of the month to remind me to pay. <br> And all I request is you send me an email stating the balance due, but that simple request doesn't get a response. I want to settle this account with you guys. Also your collection agents need to learn how to speak to people not treat them as animals because if you check I have been paying account.<br> Anyway awaiting your feedback and do not call me during working hours (which is 7:00am - 15.30pm)<br>