Customer Service

Good day, I had my TV Stand delivered to me 2 weeks ago with a crack on the drawer. This was however sorted out with the manager as I had to collect the fixed drawer on Saturday 15 August, which I did. When I was at the store to pick up the fixed drawer I was hoping that the manager on duty would approach me to apologise to me as the customer about the broken drawer which in fact did not happen. The manager was in her office in full view of me (the customer) & her staff member. After I left the store I had noticed that the drawer that I had been given was also faulty so I turned back to replace it and still the manager was in her office (probably busy but it would not have taken too much of her time to come up to me), I was then asked by the staff member to walk with him to the show room on the 2nd floor, still the manager walked past me and not a word was said to me regarding the 2nd error. As a client I would have hoped that the manager on duty approaches an unhappy customer and apologise on behalf of the brand. In closing I would like to compliment the staff member Mr Siyathemba K from the Store in Durban Feild Str, I pray and hope that people like him grow in the organisation