Barnetts Headache

My mother bought a lounge suite in October 2014 and part of the credit agreement was insurance in case she lost her job. She then got retrenched in June 2015. She paid for June and then on the 25th of July she went to the store with the retrenchment letter from her employer. <br> This was submitted without incident. We thought that everything was sorted.<br> A few weeks later she got a call asking when she will be making payment.<br> She explained to the person on the other end that she was no longer working and they said that she must submit a letter, she told that she had and they said that maybe it was not yet processed. She then went to the store to ask why she was getting calls and they told her that she mustn't worry as it just meant that head office had not processed her documents yet. Then later she was told that the lady that she submitted to was no longer an employee but the manager promised to sort every thing out. <br> It has now been 7 months and this is still not sorted. She just got a call telling her that the furniture will be repossessed and again she explained her situation. She was told to get another Retrenchment letter from her employer. Some one must sort this out ASAP!