Bad Service ( Account not closed and ITC not updated )

I had an account with barnetts and it was handed over to their lawyers brooks and lluyt attorneys.

Brooks and Lluyt attorneys offered me a discount on the account and I paid the account in full but they didn’t update my ITC and when I called them they said the ITC should be updated by the store.

I called the store and they said brooks and Lluyt should update the ITC and they also said the account is still not settled in full.

I also called consumer friendly and spoke to a lady by the name of Nirvana who advised it’s not their responsibility to update the ITC and brooks and Lluyt should update my ITC and close the account.

I have paid Barnetts in full and I have the paid up letter but now I am being send from pillar to post to get my ITC update and the account closed.

They also said I should go back to the store where I opened the account but when I got to Alberton the Barnett store was closed.