RM
REVONN M

1 reviews | Active since Mar 2016

12 Mar 2016, 15:07

40 \ Sinotec Television"

Good Afternoon Hello Peter<br> <br> I hope all is well . I returned to Price & Pride on Friday 11 March 2016 about the tv issue you had sorted out for me. When I arrived there I spoke to a Sales Person by the name of Lindiwe who was very helpful to me which I appreciate. She spoke to a couple managers on the phone whichone was rude to me and told he will not gice me a new tv he repair my tv. My television is a brand new television which I am paying for for monthly. He said to me if I dont want to repair it there is nothing more to say to me and he will not give me a new tv I told him im raking this matter forward to you he then told me I must do what I have to do in a rude manner and I then ok I will tel Hello Peter all what you said. I then returned home with the tv Hello Peter which I did not watch because it was freezing and switching off at times and today when my daughter says to me dad can you watch Barney and Friends with me I put the tv on then it froze for over 20minutes which mad her sad I said my child the tv is faulty daddy is going to sort that made my heartvery sore to see her that way. Lindiwe will know which store manager was speaking so rude. <br> <br> Thanks again Hello Peter

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Replies (1)
Price ‘n Pride and Barnetts
Price ‘n Pride and Barnetts's reply14 Mar 2016, 09:52
Official
Hello REVONN,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center