Poor Feedback

Last week Thursday (30/09/2021) I personally took my twin tub washing machine to them for a quote as the washing side of the machine started to make strange noises when doing my washing. It was around midday. I was informed that the technician is out on a call, but that he will look at the machine as soon as he has a chance. On Wednesday (06/10/2021) I phoned them at 16:25, when I got home from work, but got a voice message that they are closed and that I must call back during office hours. I called again on 07/10/2021 at 15:42. I spoke to the same lady who assisted me on my visit on the 30th. She said she will go and find out what is happening and will call me right back. This morning (08/10/2021) at 08:45 I phoned again as I still have not had any response from anyone. I spoke to Nakita, who said she will quickly go and find out what is happening. She gave me my Job Card number:34793. It is now 15:01 and I am STILL waiting for feedback. I have decided to go there tomorrow, Saturday (09/10/2021) and get my machine back as I am not prepared to pay R30 a wash at a laundromat. Will not recommend this place to any of my friends.