Poor service and even worse workmanship

Barksole N1 City Mall I handed in my boots for a full resole on 02 June 2023, paid R395 up front. I was told it will take two weeks which i thought was long but fair, when it got to 4 weeks with no communication what so ever i went into the branch just to discover that nothing has been done to my boots. According to the gentleman that assisted me the boots were sent away somewhere else and then returned to them (Barksole) because it was something they could have done themselves. In 4 weeks nothing was done to my boots and no communication received. He assured me he will get to work on it immediately and that i can come and collect them later that same day (this was Saturday 1 July). When i got there just before closing he had still not done anything to them. I went back again on the Sunday, but still not done. On the 4th of July i went there after work, there was a different gentleman than before. He took the boots out and it was still not done, I told him that i'm not leaving without my boots, this was my 4th time driving all the way there and no one seemed to give a damn. He told me i must give him 20mins, he just has to do the heels. I said that's fine and waited 30mins for him to finish. Now, after wearing the boots about 4 times the one heel is loose. I honestly do not have the energy to be nice about this, i waited over a month for my boots, had to go back 4 times just to be told nothing has been done and now the poor workmanship is also going to become my problem. Just don't waste your time by going to Barksole N1 City...