Brand new boots went in for a quote returned 3 months later damaged from Barksole Pinelands

Item: Barksole
Rating: 1
Author: Arlene W

I purchased a brand new pair of boots (proof of purchase attached) and proceeded to Barksole Pinelands on the 20th July 2017 with a request for a quote to widen boots. For 3 months I got the run around and then on Saturday 07th October 2017, I finally demanded that my brand new boots get returned as it was clear that neither the factory or Somerset West branch were interested in widening the boots. Oh my God, I just went to fetch my boots and it is damaged. You can clearly see someone spilt black dye on it and tried to scrub it clean. The boots simply went in for a quote and this is the result. I'm not too sure who gave them the green light to damage or even work on the boots as you can clearly see there is no quote amount on the quote as a new invoice would have had to be issued. I got a message yesterday to collect them. How does a SORRY compensate me for a brand new pair of boots that 3 months later have been returned damaged. (proof of damaged boots attached).

I want a full refund of the amount of R899 as these boots left Green Cross and proceeded directly to Barksole Pinelands I haven't even had the privilege and opportunity to wear them and they are damaged. What must I now do with them? They are no longer wearable!

Helpful (0)

Replies (1)

Arlene W's updateReviewer Update

22 Nov 2017, 14:40

Hi Peter. So now over 4 months since I handed my brand new boots in at Barksole Pinelands for an extension. Over a month now that Barksole Head Office are playing games delaying the repair of the damage their factory caused and making sure my boots are extended. I requested a few samples of leather to compare with the original color of boots and of course they simply sent 1 sample as a take it or leave it scenario as they appear more upset with me the client whose boots they damaged than the client who received damaged boots back. I have invited them to refund me but they have opted to repair the damage and extend the boots as I won't accept anything less than a brand new pair of boots back minus the wrinkles and crinkles caused by the wear and tear at the factory. They already look as if they have been well worn. I have indicated that I am going overseas so said request for boots to be returned Friday past was ignored and today Barksole Pinelands expected to receive the boots and got told to call me and tell me next week Wednesday 29th November 2017. Why am I now still being inconvenienced and if a driver is despatched daily why can he drop boots off on an unscheduled visit but now I have to wait for a scheduled visit to get boots back. I also believe the director was livid that the boots were returned without them having sewn the zips back I fail to understand how they would have expected me to accept the boots back as I would have known instantly they had been tampered with and the tell tale black dye stain on brown boots would have been a dead give away. I expect to collect this boots at Barksole Pinelands by the promised date of Wednesday 29th November 2017 as communicated to me today and expect it to be returned in an excellent condition.

Arlene W's update22 Nov 2017, 14:40

Reviewer Update