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Tanya

1 reviews | Active since Apr 2021

02 Nov 2023, 01:13

BARKSOLE N1 CITY POOR WORKMANSHIP AND CHEAP QUALITY PRDUCTS

I took my shoes into barksole to have two straps glued as they came loose. I left the shoes there for a week. When I went to fetch it the straps were glued across the width of the shoe instead of criss cross. I left the other shoe there so that they can see how it is meant to look like. I was very upset as I needed the shoe for an event the Sat.. The gentleman named Henry shouted from the back that I could come back at 5pm to fetch the shoes. I told him that I cannot come back at 5 then he shouted from the back of the office that I must come the next day at 10am which was highly impossible. I told they lady that was our go between that they can keep the shoes and walked out. Considering I paid R600 for the shoes I returned after an hour and wanted to take photos to send to head office and miraculously it was repaired in the correct way. I took the shoes but was so dussapinted bcoz my shoes were ruined.. The leather was damaged. The platform of the shoe was damaged and the workmanship was disgusting. I sent an enail to head office to Rod and up until today he has still not rep**** as I wanted to know by him how this matter was going to be remedied as I wasn't going to throw a R600 pair of shoes away.. Barksole will never see me again and might I add that this is the 2nd time I took the shoes back to them.. They don't care about quality workmanship They don't care about their customers. Their products that they use is cheap and they charged me R140 to glue 2 straps on the sides of my shoe. A 5yr old couldv done a better job..

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Tanya's update13 Nov 2023, 17:52
Reviewer Update
So after about a week I received a call from Barksole area manager Jacky She apologized for the late response and informed me to take my shoes back to the branch that repaired the shoe and also informed me that I could get a discount of 50 % on any other repairs... Saturday passed 11th I went back to Barksole and spoke to one of the other staff members there regarding my shoe and everything I showed him re damages on my shoes he had an excuse for. Nevermind the bad workmanship. He didn't acknowledge that. I was really upset as I didn't want to argue with them and the looks that I was receiving from Lisa that initially helped the first time was appaulling She knew who I was but totally ignored me and stood outside talking to people walking passed in the mall.. She left me standing unattended until the other staff member was busy with another client. She totally ignored me The treatment I received was really was pathetic.. I phoned Jacky when I left the shop (with my shoes) and told her that her staffs attitude is much to be desired and I won't be using barksole ever again.. Years ago they were the best place around but now their service levels has dropped so badly it's actually sad for someone that has built up his business and for staff to destroy it...