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Carol T

1 reviews | Active since Dec 2014

15 May 2023, 10:12

Barksole Fails to deliver!

Asked Barksole at West Coast Vollage, Sunningdale, to repair a leather handbag. They said no problem. 3 weeks later I went to collect the bag. It was not there for collection. Said they would call the factory and chase it up and let me know when it would be back. No message or any contact was received from Barksole. 2 weeks later I went in again to collect the bag. Again it was not there. Was again promised that they would contact the factory and get back to me ASAP. Still have not heard from Barksole. I did say to the guy at the shop that I do hope they have not lost the bag. I'd advise anyone who wants any type of leather repair to NOT use Barksole at West Coast Village in Sunningdale. Their customer service is non existent. I shall be returning this week to collect the handbag, and I am pretty certain they won't have it, they will promise me all sorts but will deliver nothing. 😡😡😡😡

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Replies (2)
Barksole
Barksole's reply15 May 2023, 10:17
Official
Hi Carol, I am very sorry to hear about your poor service experience. I will pass on this review to the Sunningdale franchisee and get them to give you relevant answers as to how to timeously sort out your repair. Once again sincere apologies for this unpleasant experience.It should not be like this.

CT
Carol T's update16 May 2023, 11:36
Reviewer Update
So I receive a reply from Barksole within seconds of writing my complaint, which I am grateful for. I received a phone call at midday to say that the handbag is going to be delivered to Barksole West Coast Village at 4pm that day. I hope to colect it today Tues 16th May. (The bag was given in for repair on 29th March). So it seems that no one will do anything until a complaint is put out on some form of social media. For those of you reading this, it is up to you whether you use this shop for your repairs or not. I certainly won't be using them again.