Bad experience

I went to this store on the 11/09/2017 to repair a shoe heel and was told it would take 2 weeks. After 2 weeks I went back and was told it is still at Canal Walk and someone must bring it from that side. 3 weeks later I got my shoe but the leather was damaged and the manager offered to give me half of the original price of what the boots cost or bring both shoes and replace the leather. It was basically a new shoe and it was only worn 3 times. I took both shoes so it can be repaired and I was told that it would take two weeks again. Took longer than 2 weeks and I was told it could not be repaired. I spoke to the manager and we had an agreement that the full amount of what the shoe cost, it would be refunded but he will let me know when they have enough cash for the refund and that he would call me when they do have the cash. Almost 5 weeks later, no feedback and he never called, I had to call him. He offered to do the refund via E.F.T but I told him that I'd rather prefer cash refund and he agreed. I've been going back and forth just to be told a different story every time. I've been patient for 4 months and I still didn't get the refund. I would really like this to be resolved.