JB
Jacky B
1 reviews | Active since Aug 2025
25 Aug 2025, 12:03
Very poor service from Barko Financial Solutions
I got referred by a colleague of mine to get a loan which I desperately needed. I spent more than 3 hours with three different excuses, 1st they were offline for online applications, then I was questioned about my ***ual preference by agent Marla Harris, then I was told they not able to pick up my ID on the system, then I was eventually told they don't help people who work in call centre's! No wonder they only have a 3.6 rating, I have never been so humiliated in all my life or discriminated against like that! Wow Barko finance solutions. My next step will be alerting East coast radio about you as well as carte Blanche.
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Replies (3)0
Replies (3)
Barko Financial Services's replyOfficial
29 Aug 2025, 16:01Dear Jacky,
Thank you for contacting Barko Loans.
We received your complaint.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards, Customer Care Team#LetsChangeYourLife
Thank you for contacting Barko Loans.
We received your complaint.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards, Customer Care Team#LetsChangeYourLife
Barko Financial Services's reply29 Aug 2025, 16:01
Official
Dear Jacky,
Thank you for contacting Barko Loans.
We received your complaint.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards, Customer Care Team#LetsChangeYourLife
Thank you for contacting Barko Loans.
We received your complaint.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards, Customer Care Team#LetsChangeYourLife
JB
Jacky B's updateReviewer Update
04 Sept 2025, 08:08I got a call from Ryan the ops manager for the Durban region on Monday 01/09/2025 he was very understanding and what an amazing guy, upon further investigation I had learned that the agent Marla Harris is not even an employee of Barko Financial solutions and that they had previously had similar complaints about this individual. I have had confirmation that Barko Financial solutions does not want dealings with her at all. So from my side I would warn anyone to not go through Marla Harris to get a loan from Barko, just go direct. Ryan has offered that should I need a loan in the near future, he will be happy to see what he can do for me.
JB
Jacky B's update04 Sept 2025, 08:08
Reviewer Update
I got a call from Ryan the ops manager for the Durban region on Monday 01/09/2025 he was very understanding and what an amazing guy, upon further investigation I had learned that the agent Marla Harris is not even an employee of Barko Financial solutions and that they had previously had similar complaints about this individual. I have had confirmation that Barko Financial solutions does not want dealings with her at all. So from my side I would warn anyone to not go through Marla Harris to get a loan from Barko, just go direct. Ryan has offered that should I need a loan in the near future, he will be happy to see what he can do for me.
Barko Financial Services's replyOfficial
04 Sept 2025, 13:08Hi Jacky,
Thank you for contacting Barko.
We are happy to hear that your matter was resolved, and we appreciate your feedback.
We at Barko prioritise customer satisfaction above all else.
You are our valued client, and we look forward to a lasting relationship with you.
Should you need anything, please don't hesitate to contact us via webchat: www.barko.co.za or our toll-free line: ***.
The Barko Customer Care Team
#LetsChangeYourLife
Thank you for contacting Barko.
We are happy to hear that your matter was resolved, and we appreciate your feedback.
We at Barko prioritise customer satisfaction above all else.
You are our valued client, and we look forward to a lasting relationship with you.
Should you need anything, please don't hesitate to contact us via webchat: www.barko.co.za or our toll-free line: ***.
The Barko Customer Care Team
#LetsChangeYourLife
Barko Financial Services's reply04 Sept 2025, 13:08
Official
Hi Jacky,
Thank you for contacting Barko.
We are happy to hear that your matter was resolved, and we appreciate your feedback.
We at Barko prioritise customer satisfaction above all else.
You are our valued client, and we look forward to a lasting relationship with you.
Should you need anything, please don't hesitate to contact us via webchat: www.barko.co.za or our toll-free line: ***.
The Barko Customer Care Team
#LetsChangeYourLife
Thank you for contacting Barko.
We are happy to hear that your matter was resolved, and we appreciate your feedback.
We at Barko prioritise customer satisfaction above all else.
You are our valued client, and we look forward to a lasting relationship with you.
Should you need anything, please don't hesitate to contact us via webchat: www.barko.co.za or our toll-free line: ***.
The Barko Customer Care Team
#LetsChangeYourLife