VH
Vinolia H
1 reviews | Active since Nov 2017
22 Oct 2024, 10:57
The MOST UNPROFESSIONAL COMPANY EVER!!!!! THEIR STAFF THREATEN CONSUMERS VIA WHATSAPP
I made a loan with this company and due to unforseen circumstances, I was unable to pay the loan at the end of September. I am awaiting some funds and was about make an arrangement to pay at theend of October. Then I received whatsapp messages from a staff member who threatened me with authorities and as if that wa snot enough, a snippet from their computer with my oicture on it, was hand delivered to my address and given to a family member, then my family member was told that I had taken a loan and did not pay it and if I don't pay, I will be locked up. Nr 1, Do you know anything about POPI ACT? 2, When we as consumers take loans from Barko, do we take these loans from your employees, since i was threatened via whatsapp from an employee. I have repoted this matter to the Ombudsman
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Replies (2)0
Replies (2)
Barko Financial Services's replyOfficial
22 Oct 2024, 11:24Dear Vinolia,
Thank you for contacting Barko Loans.
We received your complaint about our Katlehong 1 branch.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards,
Barko Loans Team
#LetsChangeYourLife
Thank you for contacting Barko Loans.
We received your complaint about our Katlehong 1 branch.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards,
Barko Loans Team
#LetsChangeYourLife
Barko Financial Services's reply22 Oct 2024, 11:24
Official
Dear Vinolia,
Thank you for contacting Barko Loans.
We received your complaint about our Katlehong 1 branch.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards,
Barko Loans Team
#LetsChangeYourLife
Thank you for contacting Barko Loans.
We received your complaint about our Katlehong 1 branch.
We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention.
A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint.
Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.
Thank you for your continued support.
Regards,
Barko Loans Team
#LetsChangeYourLife
Barko Financial Services's replyOfficial
14 Nov 2024, 08:23Dear Vinolia,
Please accept our sincere apologies for any inconvenience caused. Our efforts have always been aimed at resolving the matter as quickly as possible. We highly value our business relationship with you and take your feedback very seriously.
Our customer care and operations teams have been working diligently to address your concerns and resolve the complaint you submitted to Barko Loans. However, we are currently facing challenges in moving forward with the investigation, as we require your cooperation to proceed effectively.
Our goal is to resolve this matter swiftly and in a manner that works best for you, and we can only do so with your assistance.
The team will proceed to ensure this issue is resolved to your satisfaction.
We look forward to continuing a positive and productive partnership.
We appreciate your understanding and co-operation.
Regards,
Barko Loans Team
#LetsChangeYourLife
Please accept our sincere apologies for any inconvenience caused. Our efforts have always been aimed at resolving the matter as quickly as possible. We highly value our business relationship with you and take your feedback very seriously.
Our customer care and operations teams have been working diligently to address your concerns and resolve the complaint you submitted to Barko Loans. However, we are currently facing challenges in moving forward with the investigation, as we require your cooperation to proceed effectively.
Our goal is to resolve this matter swiftly and in a manner that works best for you, and we can only do so with your assistance.
The team will proceed to ensure this issue is resolved to your satisfaction.
We look forward to continuing a positive and productive partnership.
We appreciate your understanding and co-operation.
Regards,
Barko Loans Team
#LetsChangeYourLife
Barko Financial Services's reply14 Nov 2024, 08:23
Official
Dear Vinolia,
Please accept our sincere apologies for any inconvenience caused. Our efforts have always been aimed at resolving the matter as quickly as possible. We highly value our business relationship with you and take your feedback very seriously.
Our customer care and operations teams have been working diligently to address your concerns and resolve the complaint you submitted to Barko Loans. However, we are currently facing challenges in moving forward with the investigation, as we require your cooperation to proceed effectively.
Our goal is to resolve this matter swiftly and in a manner that works best for you, and we can only do so with your assistance.
The team will proceed to ensure this issue is resolved to your satisfaction.
We look forward to continuing a positive and productive partnership.
We appreciate your understanding and co-operation.
Regards,
Barko Loans Team
#LetsChangeYourLife
Please accept our sincere apologies for any inconvenience caused. Our efforts have always been aimed at resolving the matter as quickly as possible. We highly value our business relationship with you and take your feedback very seriously.
Our customer care and operations teams have been working diligently to address your concerns and resolve the complaint you submitted to Barko Loans. However, we are currently facing challenges in moving forward with the investigation, as we require your cooperation to proceed effectively.
Our goal is to resolve this matter swiftly and in a manner that works best for you, and we can only do so with your assistance.
The team will proceed to ensure this issue is resolved to your satisfaction.
We look forward to continuing a positive and productive partnership.
We appreciate your understanding and co-operation.
Regards,
Barko Loans Team
#LetsChangeYourLife