Terrible service

They selected the wrong date of payment, they email my work payroll without communicating with me , asked for the bank account to pay money or for arrangement they refused and confirm i must go to the branch , unfortunately i cannot as i am in isolation for covid , what kind of financial service which does not give the account to pay to? Forcing me to go to the branch while i am not supposed to , im showing them i am willing to pay but they refusing at the end they will run to payroll.all i needed is the bank account . They are so rude towards customers especially if you miss payment.i cannot give a stranger my bank card as they instructing me to do so .