Such a dissapoitment

I am starting to doubt this financial institution specifically the Randfontein branch i took out a 1 month loan with them but due to personal matters their debit order of December didn't go through i then receive a call from their consultant saying that i am putting her in trouble because I have not made payment how does my problem becomes the consultant problem after that she has the audacity to say to me i should make a plan as if they are running a loan shark institute i couldn't even finish my conversation because she demanded payment i will never use Barko any longer if this is what they do to their employees or clients