NH
Nkamogeleng H

1 reviews | Active since Jun 2021

06 Sept 2024, 10:16

Stop harassasing me Barko!!!

Received an sms that you guys have been trying to contact me and I have not answering. Yall will visit addreses I have provided etc....

Number 1 I work for Credit provider I know what yall said on the sms is ********* according to NCR and CFDC,I feel like I am being harassased now honestly...

I made arrangements and have made payments towards my agreement, So I dont understand why yall are threatening me,as if I have not made any payment towards my arrangement, I might be owing yall, But I know my rights as a client, so Can I stop being harassed with calls and smses, cuz I am the one who called and asked to make arrangements and have made a payment towards my loan.

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Replies (3)
Barko Financial Services
Barko Financial Services's reply06 Sept 2024, 10:25
Official
Dear Nkamogeleng,

Thank you for contacting Barko Loans.

We received your complaint about our Johannesburg 4 branch.

We acknowledge and understand how this situation may have inconvenienced you. We appreciate you bringing this incident to our attention. 

A member of the Customer Care team will contact you to get more information on this matter, kindly bear with us as we aim to resolve your complaint. 

Please don’t hesitate to refer any questions, concerns, or suggestions to our Customer Care team at ***.  

Thank you for your continued support.

Regards, 
Barko Loans Team
#LetsChangeYourLife
Barko Financial Services
Barko Financial Services's reply11 Sept 2024, 15:52
Official
Hi Nkamogeleng,

Thank you once again for bringing this to our attention. We sincerely apologise if our follow-up attempts have come across as intrusive, as we’ve been struggling to reach you. Our goal is to ensure that your case is handled promptly and that any necessary arrangements with our Operations Manager and branch are aligned and finalised as quickly as possible.

Your satisfaction is important to us, and at Barko Loans, we are committed to resolving this matter in a way that works best for you. Please reach out to us directly for further assistance: *** or ***.

#LetsChangeYourLife

Kind regards,
Barko Loans Team
NH
Nkamogeleng H's update11 Sept 2024, 16:00
Reviewer Update
Struggling to reach me? You gotta be kidding right? Reach me for what when I have been making payments as per my arrangements? I have escalated my complaint to NCR and CFDC depending on which responds first, Will take it from there. Thanks.